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Using behavioural science to optimise all contact channels in local government

Using behavioural science to optimise all contact channels in local government

by Hermione Regan | Sep 26, 2022 | Being IMPOWER, Local government transformation

There are five things to remember when applying behavioural science within public services We recently had the pleasure of hosting a networking event bringing together representatives from eight authorities’ customer service centres. The focus of the event was on...

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