Case studies
Helping Buckinghamshire Council develop a deeper understanding of its customers
A detailed analysis of how residents interact with a customer service centre, combined with new tools and ways of working, are enabling one of England’s newest local authorities to manage demand more effectively.
Relieving pressure on acute beds and improving outcomes in Lincolnshire
Designing and implementing an effective model for patient discharge and flow that’s owned and championed by practitioners
Embedding a ‘home first’ ethos for patients in Manchester and Trafford
Ushering in a culture shift and new model to drive better outcomes for hospital patients
Delivering Valuing Home in Dorset
Strengths-based working in a complex system to deliver financially sustainable stronger patient outcomes and improved operational outcomes.
Lincolnshire County Council – Maximising independence in Adult Social Care through changing culture, behaviour, and practice
Changing culture, behaviour and practice in Adult Social Care to deliver better outcomes
Changing the conversation about adult social care
A new way of managing demand with a genuine focus on outcomes with Cambridgeshire County Council and Peterborough City Council
Helping RBKC put communities first
Trialling innovative ways of working, with a greater focus on outcomes and strengthened resilience
Valuing SEND in Lincolnshire
Transforming the lives of children with SEND – ensuring the best educational placement to meet their needs
Delivering better outcomes, better lives in Manchester
Working with Manchester City Council and Manchester Local Care Organisation to deliver sustainable transformation for the citizens of Manchester
Delivering intermediate care pathways in Somerset
Developing a new model of intermediate care and embedding ‘home first’ thinking